Protecting your privacy
Your privacy is important to us. Gladstone’s Library is committed to safeguarding the personal information you provide to us and to protecting your privacy, as well as clearly stating how that information is used to deliver our service to you.
The purpose of this privacy statement is to assist you in understanding how we, Gladstone’s Library, use personal information collected via this website, and the choices you can make about how your personal information is used.
Where we hold your information, we will notify you, by email, of any amendments to this privacy statement and provide you with details of what to do next.
The services offered by Gladstone’s Library are intended for persons over the age of 13. Users under the age of 13 are welcome to browse the Gladstone’s Library website but should not provide us with any personal information.
We respect your privacy. Gladstone's Library will not collect any personal information about you without your consent. We may invite you to provide us with personal information in order to provide you with services such as enquiry response, email newsletters, invitations to events and information updates.
In order to protect your privacy, we take appropriate security measures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. We endeavour to ensure that any party to which we transfer information has similar security measures.
However the internet is not a totally secure medium, and you acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by law. Our responsibilities and your rights may vary according to local laws.
In the event that we transfer the business which provides products and services to you to another supplier, you also agree that your data may be transferred to that supplier.
Please note that if you sign up to receive e-correspondence from Gladstone's Library (which includes, without limitation, our latest news and special offers), we require you to submit your name and email address. We require this information for the following reasons:
- To send you monthly e-correspondence containing library news, events and special offers
- E-correspondence is limited to six mailings per month with occasional exceptions in times of special offers or late availability
- We are committed to sending no more than eight emails in any one calendar month
- We do not permit other companies to advertise in our marketing material, except for partners who are stated clearly on our website
- We share these details only with ICGfor email processing
- We may contact you regarding audience development projects
- We may contact you regarding fundraising activities
- When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement
- If you believe that any information we hold about you is incorrect or incompleteplease wqrite to Louisa Yates or email email@example.com as soon as possible, stating clearly where your informaiton was submitted
The information we collect
You do not have to provide any personal information in order to browse this website. In addition to your personal information, when you use our website, we may collect tracking information such as your browser type, the operating system you use, the name of your internet service provider and pages visited on the site.
Gladstone’s Library gets this information by using technologies, including cookies to increase the functionality and user-friendliness of our website and to better tailor our website to your needs. For example, we may want to know how long the average user spends on our website, or which pages get the most attention. Information such as this will only be used in aggregate form and will not identify you personally.
In order to send email communications to our registrants, we use a third-party email service provider. Data will be transferred to our email service provider for this purpose. Our email service provider is currently Campaign Monitor. We may, without notice, change our provider to one delivering similar services. Where this occurs, we will ensure that at least the same level of protection is applied to your personal information.
What information do we collect?
- IP Address
- Telephone number
- Address (town, country, postcode)
How the information is used
We collect information on our users to:
- help us improve and provide a personalised service to you
- conduct market research
- reply to your enquiries more efficiently through the services we provide
- run competitions
- inform you of new offers, products and services that may be of interest to you
- create personalised email alerts
We also use information in aggregate form (i.e. your individual details cannot be identified) to:
- aid strategic development
- conduct market research
- audit usage of the site
- help us deliver relevant content to you on social media websites such as Facebook (see 'Online advertising we use')
Google Analytics & re-marketing
How we share information with third parties
We share information with trusted third parties, Campaign Monitor, to help us with advertising, marketing and promotions as well as analyse the effectiveness of campaigns and promotions.
We reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate, such as to comply with our legal obligations, to enforce our terms and conditions or to protect the security of this website or to prevent fraud.
Cookies and other similar technologies
Gladstone’s Library uses first-party and third-party, session and persistent cookies, tags and other similar technologies as a means of collecting non-sensitive information on general website usage so that we may improve your experience on our website.
Cookies are a small piece of information placed on your computer's hard drive via your web browser to enable the sender to identify, authenticate and maintain specific information about how users behave. Cookies make using the website's facilities quicker, easier and more convenient as well as allowing registered Gladstone’s Library users to be presented with a personalised version of the site.
For more information on the cookies used on this website and how to opt out of accepting cookies, see our list of cookies. Please read this information in full before deciding whether to disable cookies, as doing so may reduce your enjoyment of our website.
This website contains links to other websites that are not controlled by Gladstone’s Library. This privacy statement applies only to this website.
Requesting a copy of your personal information
You may, at any time, request a copy of the personal information we hold on you, free of charge. To do this, please contact us via email at firstname.lastname@example.org. We will aim to respond within three working days and provide the information within 28 days.
Unsubscribing and disabling your account
You may unsubscribe from Gladstone’s Library emails by clicking the unsubscribe link in any of our email communications to you or, alternatively, by emailing email@example.com.